We want every Digital Streamz customer to have a good experience, and we understand that sometimes a refund may be necessary. Our goal is to handle refund requests fairly and directly whenever possible.
If you believe you are entitled to a refund, please contact Digital Streamz directly before opening a dispute or chargeback with your bank or credit card company.
Please provide your name, account information, order information, and a brief explanation of the reason for your refund request. We will review the situation and work with you to determine whether a refund is warranted.
Refunds are considered on a case-by-case basis and may depend on the type of subscription purchased, how long the service has been active, and whether the service or account has already been used.
Digital Streamz is a small business, and we work hard to maintain reliable payment processing for our customers. It took considerable time and effort for us to obtain approval to process payments through Stripe, and maintaining that payment account is important to our business.
For this reason, please contact us directly before filing a Stripe dispute or bank chargeback. In many situations, we can resolve a billing issue much faster by working with you directly.
If a refund is warranted, we will work with you to process it through the appropriate payment method.
A Stripe dispute or bank chargeback is a formal payment dispute. Once a chargeback is opened, the payment processor and/or bank may place the transaction into a formal dispute process. This can create additional administrative work and may affect our ability to process payments.
We understand that customers have the right to dispute a transaction when appropriate. However, if the issue can be resolved directly with Digital Streamz, we strongly encourage you to contact us first so we have an opportunity to help.
Please do not assume that opening a chargeback is the first step. Contact us and give us the opportunity to resolve the issue with you.
If you believe you have been charged without authorization, please contact us immediately. We will investigate the transaction and take appropriate action.
Because Digital Streamz subscriptions provide access to a digital service, refunds are not automatically guaranteed after service activation or after the service has been used. Each request will be reviewed based on the circumstances.
If you have a billing problem, believe you were charged incorrectly, or feel that a refund is warranted, please contact Digital Streamz directly before initiating a payment dispute.
We appreciate your business and will always do our best to treat our customers fairly and resolve legitimate billing concerns as quickly as possible.
Digital Streamz Support
